RETURNS AND EXCHANGES

In accordance with applicable legislation (DL no. 24/2014, of February 14, amended by Law 47/2014, of July 28), if the customer wishes to cancel the purchase after an item reaches their hands, they will have 14 consecutive days (including Saturdays, Sundays, and public holidays) to communicate their RESOLUTION of the contract, without payment of compensation and without the need to indicate the reason. You must send an email to info@lusijoia.pt to receive all instructions.

The return can be made in two ways:

By visiting our physical store LUSIJOIA or sending it to the address Rua Elias Garcia n241, loja 11 1ºandar das Galerias de São José na Amadora 2700-336, with the shipping costs being borne by the customer, except in cases where the reason for the return or exchange is attributable to us.

IMPORTANT: items returned without prior contact with the customer will not be accepted.

It is mandatory to present/send the invoice or purchase receipt.

It is not possible to return or exchange personalized items

Returns of items with signs of use will not be accepted. The piece must not have been used and must be in the same condition as you received it; that is, it must be in its original packaging.

Refunds

The refund will be made using the same payment method you used for your online purchase. You will receive confirmation of the return by email as soon as it is processed. If you come to the physical store, you will be fully refunded, but always upon presentation of purchase documents, invoice, or order number.

Exchanges

We will replace your item if it has a manufacturing defect, with LUSIJOIA being responsible for the shipping costs.

Exchanges will not be accepted for items that visibly show misuse or accidents that cause it, such as exposure to chemicals, high temperatures, scratches, and others caused by falls, for example. The customer must, within 30 (thirty) days from the date of communication of the resolution, return the goods to LUSIJOIA by registered mail in proper condition for use.

Purchases in physical stores do not have the same return policy; therefore, cash refunds are not made, but rather the issuance of a shopping voucher or the exchange itself.

We are always available to resolve any situation via the contacts provided.